Frequently Asked Questions 

 

1. ​ Do you offer both ready‑to‑purchase and custom items?

 

Yes. Shop instant digital downloads or request custom creations via form.

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2. How long do custom orders take?

 

Typically 7–10 business days after design approval.

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3. Do you offer rush orders?

 

Often yes — note your event date when you contact us.

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4. How do I receive digital files?

 

Instant download link after checkout (and via email).

 

5. ​ Are digital purchases refundable?

 

Digital purchases are final; we’ll fix any file access issues.

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6. Can I see a proof before production?

 

Yes, most personalized items include a digital proof.

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7. Do custom orders require a deposit?

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Yes. All custom orders with Southern Bell Designs, LLC require a 50% non-refundable deposit before any design work or production begins. This deposit secures your order and covers design time, materials, and customization services. The remaining balance is due prior to order completion or delivery. Because custom items are made specifically for you, deposits are non-refundable and non-transferable.

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8. Why is the deposit non-refundable?

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Custom orders are created exclusively to your specifications. Once design or production has begun, materials and labor cannot be reused or resold. For this reason, all custom order deposits are non-refundable.

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9. When is the remaining balance due?

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The remaining balance must be paid in full before your order is completed, released, or shipped.

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